Real Results. Real Investors.

Real Outcomes.

See how strategic leasing and proactive property management helped investors reduce vacancy, secure stronger tenants, and increase rental returns across Sydney.

We Increased the Rent by $50/Week — At the First Inspection

A self-managing owner approached Gem needing urgent help leasing their property.

After repositioning the campaign with professional photography, lifestyle-focused marketing, and a more strategic pricing approach, the property leased immediately at a higher rental price than originally expected.

Result:

Leased at $800/week
First open inspection
2-year lease secured
Built-in rental increases

Ros King, Cronulla NSW

Premium Positioning Delivered $1,040/Week in Just 4 Days

This waterfront property was originally estimated to lease between $800–$880/week.

Instead of marketing the property purely by bedroom count, Gem positioned it as a premium waterfront lifestyle opportunity — attracting the right tenant immediately.

Result:

Leased at $1,040/week
4 days on market
First inspection leased
Tenant ready to move in immediately

Waterfront Property, Sydney NSW

We Turned a $20,000 Renovation Quote Into a $2,000 Refresh

An owner came to Gem ready to spend $20,000 on a full renovation before leasing — advice they'd been given by a previous agent.

Gem walked the property first and looked at it the way a tenant would: what actually drives rent versus what's just cosmetic. Instead of a full reno, she recommended a targeted $2,000 refresh — styling, small repairs, and presentation fixes that mattered to tenants without the six-week renovation timeline.

Result:

Renovation cost reduced from $20,000 to $2,000
$18,000 saved before the property even hit the market
Rent increased by $100pw compared to $120pw if doing $20k reno - Higher ROI
Leased within 8 days

Yasmin, Brighton-le-sands NSW

Arrears Resolved Before It Ever Reached Tribunal

A tenant fell behind on rent — the kind of situation that, left unmanaged, quietly turns into weeks of lost income and a tribunal application.

Because Gem tracks payments daily, the arrears was flagged on day 2, not week 2. She contacted the tenant immediately, opened communication, negotiated and put a repayment plan in place — resolving the issue before it escalated and protecting the owner's rental income throughout.

Result:

Arrears flagged within 2 days of the missed payment
Resolved directly with the tenant — no tribunal required
Owner's rental income protected throughout
Tenancy continued without disruption

Bexley, NSW

Two Months of Persistent Follow-Up Got Strata to Fix What the Previous Agent Couldn't

An owner switched to XGEM with an unresolved water damage issue on the property — caused by a defect window that needed the strata manager to act. Under the previous agent, it had gone unaddressed for over 1 year, with no real progress made.

Once XGEM took over, regular phone calls and structured follow-up replaced the occasional email — and within two months, the strata manager committed to the repair and the water damage was fixed.